SMS Messaging Policy
Cartolina on Main sends transactional text messages about your orders. We do not send marketing texts or sell your mobile number.
Business: Chelles Printing & Design, doing business as Cartolina on Main
Address: 16 East Main, Ashland, OH, 44805
Website: https://cartolinaonmain.com
Phone: 419-289-6481
Email: contact@cartolinaonmain.com
Message types: order confirmations, production updates, ready-for-pickup notices, shipping and tracking updates, and replies to customer questions
Consent is collected verbally, in person at our counter or over the phone, at the time you place an order. We never add a number to text messaging without being asked directly and answering yes. Receiving text messages is never required to place an order or open an account.
The staff member taking your order reads your number back to you and asks:
"Just to confirm — you're okay with Cartolina on Main texting [number repeated back] with updates on your orders? We'll only send updates about orders you place with us, when they're ready for pickup or when they ship. No marketing. This stays on your account for future orders too, and you can reply STOP any time to turn it off. Message and data rates may apply."
Staff: "That's your order in. What's the best mobile number for you?"
Customer: "It's 419-289-6481."
Staff: "Just to confirm — you're okay with Cartolina on Main texting [number repeated back] with updates on your orders? We'll only send updates about orders you place with us, when they're ready for pickup or when they ship. No marketing. This stays on your account for future orders too, and you can reply STOP any time to turn it off. Message and data rates may apply."
Customer: "Yes, that's fine."
Staff: "Great — I've marked your account for text updates."
The staff member then marks the customer account as text-enabled, with the date and order number recorded.
Consent is captured in our order management system at the moment you give it, and it is stored on your customer account rather than on a single order. The customer record holds an SMS consent setting of either text or no text, the date and time the answer was given, the staff member who took the order, and the order number it was given on. When the setting changes — including any opt-out — the new answer and its date replace the old one on the account. These records are retained for the life of the customer account and are available for audit.
Immediately after consent is recorded, you receive one confirmation text:
You're opted in to Cartolina on Main order updates. We'll text when your order is ready and when it ships. Msg & data rates may apply. Reply HELP for help, STOP to cancel.
Cartolina on Main: Hi [customer_name], order [order_number] is ready for pickup. Questions? Call 419-289-6481. Reply STOP to opt out.
Cartolina on Main: Hi [customer_name], order [order_number] has shipped. Track it here: [tracking_url]. Reply STOP to opt out.
Reply STOP to any message from us and the messages stop. Reply HELP for help, or call 419-289-6481. You can also ask any staff member, in person or by phone, to switch your account to no text. Because your answer is stored on your account, an opt-out applies to every future order as well — we will not ask again or text you again unless you tell us to.
Message frequency varies; typically 1–5 messages per order. You will only hear from us when you have an order in progress.
Message and data rates may apply. Check with your mobile carrier for details.
Carriers are not liable for delayed or undelivered messages.
We do not sell, rent, or share mobile numbers or SMS consent information with third parties for their own marketing purposes. See our privacy policy.